Privacy Policy

At Prestige Steel Storage, we prioritise product quality, safe delivery, and customer satisfaction. Every product is handled with care throughout our logistics and delivery process to ensure it reaches customers in the expected condition.

We follow an Open Box Delivery and Product Demonstration process to allow customers to inspect and verify their purchases before accepting delivery.

Please read our Purchase & Returns Policy carefully before placing an order.

1. Order Confirmation and Purchase

All purchases are subject to product availability and order confirmation by Prestige Steel Storage.
Customers are advised to review the product specifications, dimensions, material, design, and other relevant details before confirming an order.
Any customised product requirements must be communicated and approved before order confirmation.
Once an order is confirmed, any modifications or cancellation requests will be subject to approval by our team.

2. Open Box Delivery Policy

Prestige Steel Storage follows an Open Box Delivery process to ensure transparency and provide customers with an opportunity to inspect their products before accepting delivery.

At the time of delivery:

Customers are required to inspect the product in the presence of our delivery personnel.
The product must be checked for visible physical damage, scratches, dents, structural issues, or other defects.
Customers should verify the product quantity, specifications, and applicable components against the confirmed order.
Our delivery team will facilitate the inspection and provide a product demonstration wherever applicable.
Any damage, missing components, or discrepancies must be reported to our delivery team before the product is formally handed over to the customer.

3. Return Policy

Returns will not be accepted once the Open Box Delivery inspection and product demonstration have been successfully completed and the product has been handed over to the customer.

Since customers are provided with an opportunity to inspect and verify the product during delivery, they are expected to confirm their acceptance after completing the inspection.

Returns will only be considered in cases where the product is found to be damaged before being handed over to the customer.

The following conditions apply:

The damage must be identified during the Open Box Delivery inspection.
The issue must be immediately brought to the attention of our delivery personnel.
The damage must be reported to Prestige Steel Storage before the product is handed over to the customer.
Our team will assess the reported damage and determine the appropriate resolution.

Requests for returns based on personal preference, change of mind, or issues that could have been identified during the delivery inspection will not be accepted after successful product handover and demonstration, subject to applicable consumer rights and laws.

4. Damaged Product and Replacement Policy

At Prestige Steel Storage, we take responsibility for the product throughout our logistics and delivery process until the agreed delivery, inspection, and demonstration procedures are completed.

If a product is found to be damaged before handover:

The customer must immediately notify the delivery personnel.
The damage must be documented and communicated to our team before completing the handover.
Our team will review the reported issue and verify the extent of the damage.
Depending on the assessment, an appropriate resolution, such as repair or replacement, will be communicated to the customer.

Any damage-related escalation must be reported before the product is formally handed over to the customer.

5. Non-Returnable Conditions

Returns will generally not be accepted under the following circumstances:

The product has been successfully inspected and accepted during Open Box Delivery.
The product demonstration has been completed and the customer has accepted the handover.
The customer requests a return due to a change of mind or personal preference after acceptance.
The product has been damaged due to improper handling, misuse, negligence, or unauthorised modifications after handover.
The product has been altered or modified after delivery.

These conditions do not limit any rights or remedies available to customers under applicable consumer protection laws.

6. Customer Responsibilities During Delivery

To ensure a smooth and transparent delivery experience, customers are requested to:

Be available at the delivery location or arrange for an authorised representative to receive the product.
Inspect the product carefully before accepting delivery.
Verify the product's condition, quantity, and applicable specifications.
Inform the delivery personnel immediately if any damage or discrepancy is identified.
Ensure that all damage-related concerns are communicated before the formal handover.
Confirm acceptance only after completing the inspection and applicable demonstration.

7. Product Demonstration and Acceptance

Our delivery team will provide a product demonstration wherever applicable to help customers understand the product's features, usage, and functionality.

Once the inspection and demonstration are completed and the customer accepts the product, the delivery and handover process will be considered complete.

Customers are encouraged to raise any concerns during this stage to ensure that all issues are addressed before acceptance

8. Warranty and After-Sales Support

The Purchase & Returns Policy is separate from the product warranty policy.

Products covered under warranty will receive support according to the applicable warranty terms and conditions communicated at the time of purchase.

For manufacturing defects or warranty-related concerns identified after delivery, customers may contact our team for assessment and assistance.

9. Contact Us

For purchase-related enquiries, damaged product reports, or assistance regarding this policy, please contact Prestige Steel Storage through the contact details +91 6361173181 prestigestorages@gmail.com

We appreciate your trust in Prestige Steel Storage. Our Open Box Delivery and product demonstration process is designed to ensure transparency, product verification, and a satisfactory purchasing experience.