Shipping & Delivery

At Prestige Steel Storage, we are committed to ensuring that every product reaches our customers safely, securely, and in excellent condition. We manage our deliveries through our own logistics network to maintain better control over product handling, transportation, and the overall delivery experience.

Please read our Shipping & Delivery Policy to understand our delivery timelines, procedures, and responsibilities.

1. Delivery Timeline

We aim to deliver products within 7–8 working days from the date of order confirmation.
The delivery timeline may vary depending on the delivery location, product availability, order specifications, and transportation requirements.
Our team will coordinate with customers regarding the expected delivery date and time.
In case of any unforeseen delays, our team will communicate the updated delivery schedule.

2. Our Own Logistics and Delivery

Prestige Steel Storage manages product deliveries through its own logistics arrangements rather than relying entirely on third-party courier services.

This allows us to maintain better control over:

Product handling and transportation.
Safe loading and unloading.
Delivery coordination and scheduling.
Ensuring products reach customers in proper condition.

Our logistics team takes the necessary precautions to minimise the risk of damage during transportation.

3. Open Box Delivery

We follow an Open Box Delivery process to ensure transparency and customer satisfaction.

At the time of delivery, customers are encouraged to inspect the product before accepting it. Our delivery personnel will facilitate the inspection to verify:

Whether the delivered product matches the order.
Whether the product is free from visible physical damage.
Whether the product quantity and specifications are as per the order.
Whether all applicable components and accessories have been delivered.

If any visible damage, missing components, or discrepancies are identified, customers should immediately inform our delivery team before accepting the delivery.

4. Product Responsibility Until Delivery and Demonstration

At Prestige Steel Storage, we take responsibility for the product throughout the transportation and delivery process managed by us.

Our responsibility for the product continues until:

The product is safely delivered to the customer's specified location.
Open Box Delivery inspection is completed.
The product demonstration is provided by our team, wherever applicable.
The customer has had an opportunity to verify the product's condition and functionality.

Any transit-related damage or delivery discrepancy identified during this process should be reported to our team immediately so that appropriate action can be taken.

5. Product Demonstration

Wherever applicable, our team will provide a product demonstration after delivery to help customers understand the product's features, usage, and basic operating instructions.

The demonstration will help customers verify that the product has been delivered in the expected condition and understand how to use it appropriately.

6. Delivery Location and Customer Availability

Customers must provide a complete and accurate delivery address and contact details while placing an order.
Customers or their authorised representatives should be available at the delivery location to receive and inspect the product.
Any changes to the delivery address or contact information must be communicated to our team in advance.
Additional delivery arrangements or rescheduling may be required if the customer is unavailable at the agreed delivery time.

7. Delivery Delays and Exceptions

Although we aim to complete deliveries within 7–8 working days, certain circumstances may affect the delivery schedule, including:

Unexpected transportation or logistical challenges.
Adverse weather conditions.
Local restrictions or access limitations.
Unavailability of the customer at the delivery location.
Other unforeseen circumstances beyond our reasonable control.

Our team will make reasonable efforts to keep customers informed about any changes to the delivery schedule.

8. Contact Us

For questions regarding order status, shipping, delivery schedules, or product delivery concerns, please contact our team.

For delivery-related assistance, please reach out to our customer support team through the contact details +91 6361173181 prestigestorages@gmail.com.

We appreciate your trust in Prestige Steel Storage and look forward to delivering a safe and satisfactory experience.